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Q: How long does shipping usually take? And can I use a PO. Box as shipping address?

A: Orders ship within 24 hours. We offer Express shipping (free shipping) which takes 2-4 bus days (2–4 Days in the USA, others is 3-5 days). The Express Shipping includes UPS, DHL and FedEx. And you can receive a notification after shipped out.（NOTE: PO. Box is not accepted. Don't use a PO. Box as your shipping address. Otherwise, the package can not be delivered.）
And, you need to add your phone number when you file the shipping info.

Q: Can I exchange/cancel my order?

A: Yes, you can, but you need to contact us within 24 hours via email (Before Shipped), if not, it will be charged a processing fee.

Q: Do I need to pay the tax?

A: Usually you do not need to pay taxes, but if your country's customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.
Countries with more stringent customs authorities include: France, Germany, Italy, South Africa, almost all South American countries, UK (occasionally), Canada (occasionally).

Q: Can I change my part to side part or middle part?

A: Yes, all hair we sell is 100% human hair, so you can straighten / style it with flatiron/curler, and you can dye it as well. It is noteworthy that you need to pay attention to the time. DON’T Overtime.

Q: Can I straighten / style the hair with flatiron/curler?

A: Yes, all hair we sell is 100% human hair, so you can straighten / style it with flatiron/curler, and you can dye it as well. It is noteworthy that you need to pay attention to the time. DON’T Overtime.

Q: How long can I know each length? How can I know which length I need?

A: Hi, dear, you can check this Length Reference (If you bought wavy or curly hair, you need to straighten it up before measuring its length ):

Q: What type of hair care products should I use?

A : Treat this hair just as if it was your own hair.
1, use good shampoo and hair conditioner to care the hair. It’s important to keep the hair soft and shiny.
2, You could use gel or spray styling products to keep the hairstyle.
3, Olive oil will be a good choice to keep the hair healthy.

Q: Why are my wigs getting tangled?

A: It could be caused by dry hair. Pls make sure to wash & condition your hair at least once a week, twice a week is better. Brazilian virgin hair comb the hair from time to time. You could go to your stylist for further suggestions.

Q: How long can it last?

A: Normally it depends on your method/level of care. Treat it like your own hair and take very good care of it, then normally it could last longer than 18 months.

Q: Do all the hair come in 1b or can I get a #2?

A: We only have the color #1b (natural black) in stock, if you want other colors, you can email us: Service@keswigs.com, And you'd better provide a pic of the color you want. Normally, we provide coloring service for some colors.

Q: How can I get in touch with you ASAP?

A: Email is the best recommendation, and you'd better write the most urgent question as the email title, and concise. The message/phone is the second option.

Q: How do I return my order? And how much will I get refund if I return the parcel already received ? Who pays for the return charge ?

A: You can email us, title as “Return + Order Number + Reason”, we will respond ASAP. If you don't want your order /or you place wrong order/ or want a longer length/ you would like to exchange the order, you will pay for the return charge, and if you want refund will be reduced the $30 from your amount (Shipping Fee).