SHIPPING POLICY

Shipping Method:

Keswigs utilizes reliable carrier FedEx for global shipping.

Total Delivery Time:

Total delivery time = processing time + shipping time.

Processing Time

After placing an order with in-stock items, it typically takes 1 business day to process your shipment. If there are issues with your shipping information, we will contact you within 24 hours.

After placing an order with customized items, including small or large cap sizes, colored wigs, and extra long-inch wigs, it typically takes 10-15 business days to process your shipment. If there are issues with your shipping information, we will contact you within 24 hours.

Shipping Time & Cost:

Shipping time and costs may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events. We appreciate your understanding for any inconvenience caused.

It typically takes 4 business days to be delivered to the United States and Canada. Shipping time varies by country from 5 to 14 business days.

Free Shipping to the United States and Canada via FedEx. Shipping costs vary by country from US $0 to US $45 via FedEx.

About Tax:

Customs duties in the recipient's country/region are the customer's responsibility. Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.

Additional Notes:

Local logistics deliver on business days (Mon. - Fri.).
Ensure your delivery address is accessible on workdays.
Keep your phone on, as carriers may contact you.
Some services may require a signature for delivery.
If you waive the signature service, we will not be held responsible for any loss or damage to the package once it occurs.

Scenario	Responsibility
Incorrect personal shipping info or undeliverable address	Buyer
Customs duties in the recipient’s country/region	Customer
Buyer’s delivery delay or address modification	Buyer
Cancellation or return halfway for personal reasons	Buyer